Q-PRESS! An Exclusive Q Hotels QC System

To meet the challenges of delivering fail-safe high quality services consistently, Q Hotels founders Jags Patel and Viran Nana turned to technology and developed Q-PRESS! A Quality Control System for all areas of operations. Q-PRESS! was so effective in providing on demand and automated quality control solutions, in June 2006 it was implemented at all Q Hotels properties and facilitated visibility, accountability and control in the following areas.

Team Members Module

• Hiring the right people, maintaining a pleasant work environment and rewarding team members with praise and benefits.
• Providing the necessary tools and training to help team members achieve maximum performance.

Product Quality Module

• Management of on-going capital expenditure program to ensure our high quality image is preserved and reflected at all times.
• Quality detailed common area, room inspection, preventive maintenance and renovation reporting.

Q Hotels Best Practices Module

• Identifying the most effective and efficient proven solutions to common obstacles and establishing 'Best Practices'.
• Testing, refining and redefining 'Best Practices' through successful new practices and resolutions to ensure continuity.

Operations Manual Module

• Addresses all operations related issues such as Check-In Process, Check-Out Process, Adjustments to Folios, How to Handle Customer complaints, Housekeeping Procedures and Preventative Maintenance Procedures.
• Front Desk, House Keeping, Purchasing and Routine Maintenance Forms. Sales, Marketing and Revenue Management.
• Simplifying the flow of information and ensuing necessary information is recorded correctly for action.
• Maintain and review Guest Satisfaction Surveys.

Continuing Education Module

• Operating Procedure Manuals Update, Enhancement and Maintenance.
• Ongoing Periodic Training Enforcement to ensure adaptation to continuous environmental changes for continued success.

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